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- Xero authenticator app not working

  My Authenticator code isn't working. The code isn't working to log me in. I've been using the Auth app forever and now it's not working?!? Install an authenticator app. Tip. Resetting your Xero account's MFA requires you to turn it off and set it up again.  

Reset multi-factor authentication (MFA) – Xero Central.Why my authenticator app won't sync – Xero Central

 

In addition, access to some key functionality might be blocked, as your activity may be classified as suspicious. Where do I go if I have questions about multi-factor authentication? You can also talk to your accountant or bookkeeper. If you experience any difficulties, take a look at this troubleshooting article or raise a case in Xero Central.

What is an authenticator app? An authenticator or authentication app generates security codes for logging in to sites that require a high level of security. A mobile phone app is a typical example of an authentication app, but other forms exist, including applications for desktops and browser extensions.

What is Xero Verify? Where do I get the Xero Verify app? The Xero Verify app is available on the Apple and Google app stores. Please note that Xero Verify can only be used to authenticate Xero accounts. Can I use another authentication app? Xero Verify simply provides a push notification, and they all generate a time-based numeric passcode to enter during the login process.

Which authenticator app do you recommend? Of course, we recommend Xero Verify. Do I have to authenticate each time I log in to Xero? Can I use Xero Verify to authenticate outside Xero?

Xero Verify is only used to authenticate your Xero account. What is a push notification and how do I get one?

A push notification is a pop-up notification sent to your mobile device. Select one of the options, for example Generic Blue , then to rename it type 'Xero' in the Account Name field at the top of the screen. Select 6-digit as the token length, and click Save. Once Authy is generating codes, return to Xero and click Enter Code.

Enter the six digit code from the Authy app and click Confirm. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Overview Set up multi-factor authentication MFA by installing an authenticator app on your mobile device, and following the steps in Xero to complete the process.

We recommend installing the Xero Verify authenticator app so you can receive push notifications for quick and easy authentication. Types of authenticator app and notifications Multi-factor authentication MFA provides a second layer of security that stops anyone else accessing your Xero account, even if they know your password. You should never share passwords with others.

An authenticator app installed on a smartphone, device or computer with an internet connection. Access to your Xero organisation with a web browser. A backup email address, which is different to the one you use to log in to Xero. You can choose security questions and answers instead of a backup email address.

Learn more about MFA in our other support article on this topic. Go to the Xero login screen. Return to Authy and paste in the key. Authy will start to generate a six-digit code, which changes every 30 seconds. Setting up your backup email or security questions means you will always have access to your Xero account. Xero sends you a confirmation email to the backup email address you provided.

You can request that data be deleted. Yeah let's just complicate things more because technology is supposed to make life easier. I mean, I sure hope nobody steals my highly classified estimates and invoices. The customer support instructions say to push the "get in touch" button which doesn't actually exist I am stuck in a loop and can't contact them. This authenticator should probably be an optional feature.

Heck, some people might pay extra for that. I want to cancel my subscription at this point.

   

 

Xero authenticator app not working

    Ironically, you don't need to verify to log in here and post comments. Contact Xero support Raise a case with our support team. Add attachement Upload Files Or drop files. If you use security questions as your backup authentication method, you might also want to change your security questions. It isn't designed to xero authenticator app not working if you're logging in using a backup method, as these methods should only be used if you can't access your authenticator app. Still have questions?