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- Windows 10 netflix app no video just audio |
Black screen with sound.Black screen with no sound
While the video is playing, move your mouse over the screen and click on the Dialogue icon. On the menu that appears, see if surround sound 5. Try changing it to any available non No Sound on Netflix in Windows 10 Before going ahead with the steps to fix the issue of No Sound on Netflix in Windows 10, make sure that the volume is turned up both on your computer and also in the Netflix player.
If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help. The issue may be caused by adware installed on your machine. For detailed steps for resolving this problem, see our Ads and Pop-ups When Streaming article.
If Netflix is unresponsive and you are unable to use your browser's Back button to return to the previous page, use this article instead. From your browser toolbar, click the Chrome menu. Hover over History , then from the menu on the left, click History. In the Time Range drop-down menu, select All time. In the upper right corner of the browser, click Open menu. In the Time Range to Clear dropdown menu, select Everything. Under History , uncheck everything except Cache.
Click Settings. Under Browsing History , click Delete. Uncheck everything except Temporary Internet files and website files. In the upper right corner of the browser, click Settings and more.
Hover over History , then from the menu on the left, click Clear browsing data. Uncheck everything except Cached images and files and Cookies and other site data. In the Time range drop-down menu, select All time. Select Settings. Windows will check for updates. If it doesn't, select Check for updates. From the items listed, right-click or press and hold on touchscreen devices on your preferred browser icon Netflix supports Internet Explorer, Firefox, Opera, and Google Chrome.
If these steps allow you to stream TV shows and movies from Netflix. From the upper right corner of the browser, click Menu. From the Time range drop-down menu, select All time.
See Microsoft's Xbox support site for specific steps to resolve the error. Contact the TV manufacturer for help. When you see the message Do you want to shut down your Kindle? Once the device is completely powered off, hold the Power button until you see the Kindle or Amazon logo.
Open the App Store and search for "Netflix. If you can't find the Netflix app in the App Store, go to the Apple support site for help. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off. Press and hold the Menu button on the Apple TV remote until you're back on the home screen. Press the Home button on your Roku remote to navigate to the Roku home screen. Select Netflix from the home screen and follow the prompts to reactivate the app.
Highlight the Netflix app and press the star key on the remote. If you do not have a Tools button, proceed to the next set of troubleshooting steps. If you are still getting a black screen, please try Netflix again in 20 minutes. It can take this long for the app to complete setup. If these steps don't help, Samsung may have other suggestions. Or, try watching Netflix on a different device. Then, select Sign out , Reset , or Deactivate.
Turn off or unplug your smart TV. Turn your smart TV back on and try Netflix again. Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website. Learn more about our use of cookies and your information.
You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home. Blu-ray player. When do you see a black screen? When you open the Netflix app. Return to the previous menu. Return to the previous menu and try to open the Netflix app again. Restart your device.
Unplug your device from power. Plug your device back in. Turn your device on and try Netflix again. Contact the device manufacturer. To fix this issue, you'll need to contact the device manufacturer and ask them for help:.
When you try to play a TV show or movie. Press X to save the settings. Enable 5. Make sure Dolby Digital 5. Make sure Dolby Digital Plus is unchecked. Press the Right arrow. Press OK if prompted. Enable stereo sound.
Xbox One. Select Audio output. Select HDMI audio. Try Netflix again If you still have no sound, repeat the steps above, choosing the other option in Step 6 before you continue troubleshooting below. Change the option in the drop-down menu to Stereo Uncompressed. Android phone or tablet. Check your volume Make sure the Media volume is turned up on your phone or tablet. Launch the Netflix app and select a movie or TV show.
Apple TV. Troubleshoot your hardware connection. There might be an issue with the connection between your device and the TV. Try reversing the ends of the HDMI cable. Try a new HDMI cable.
Troubleshoot your device connections. If you are using an external audio receiver, sound bar, or speakers: Ensure that your speakers are connected to your receiver properly.
Check any HDMI or optical connectors to ensure that they are plugged in correctly. From the Apple TV home screen, select Settings.
Select Dolby. Select Auto to enable surround sound. If these steps don't work: Repeat steps 1—3 above. Select Off to disable Dolby. Select Video and Audio. Select Audio Format. Select Change Format. If asked, confirm that you want to Change Format. If these steps don't work: Repeat steps above. If you use an assistive listening device. If you don't use one of these devices, continue troubleshooting below. What should I do next? Adjust your audio settings. Select Settings from the Nvidia home screen.
Select Advanced settings. Select Surround Sound. Select Auto. WOW, never thought I would say that!! I think I had the same problem. FWIW, here's what fixed it. I've also got an AMD Radeon chipset. I launched that, then selected Video, then Video Quality. I unchecked "Use automatic setting" box, then selected "Adaptive. Threats include any threat of suicide, violence, or harm to another.
Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Unsolicited bulk mail or bulk advertising. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct.
Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. Details required : characters remaining Cancel Submit 1 person found this reply helpful. I did all of these steps. Nothing worked. This has gotten typical since I installed Win Cookie cutter answers that don't work. I have the most up to date drivers and up to date Win
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